GOT QUESTIONS? WE’VE GOT ANSWERS.
Find quick answers to common questions about our custom products, shipping, personalization process, and more.
What products can I customize at Custom Empire Shop?
At Custom Empire Shop, we offer customization for a wide range of products including bags, hats, organizers, apparel, and more.
How do I place an order for custom embroidery or heat press items?
To place an order, simply email us at service@customempireshop.com with your design specifications and product preferences. our team will guide you through the ordering process and provide
assistance as needed.
What file formats do you accept for custom designs?
We accept various file formats including .jpeg, .png, .ai, .eps, and .pdf for custom designs. feel free to reach out if you have any specific format requirements.
Can I see a sample of my custom design before placing an order?
Yes, we can provide a digital mockup of your custom design upon request. Simply email us your design and our team will create a visual representation for your approval.
What is the turnaround time for custom orders?
Turnaround times vary depending on the complexity of the order and current workload. We strive to complete orders as efficiently as possible and will provide you with an estimated timeframe
when you place your order.
Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts for large orders. Please email us your order details and quantity requirements, and we will provide you with a customized quote.
Are there any limitations on the size or color of the designs I can choose?
We can accommodate a wide range of design sizes and colors. However, certain products may have size limitations, so please contact us with your specific requirements for further assistance.
What is your return policy for custom products?
We take pride in the quality of our custom products. If you encounter any issues with your order, please contact us at service@customempireshop.com within 14 days of receiving your order for
assistance.
Do you offer international shipping for custom orders?
Yes, we offer international shipping for custom orders. Please email us your shipping address and order details, and we will provide you with a shipping quote.
How do I care for my custom embroidered or heat pressed items?
We recommend following the care instructions provided with your order to ensure the longevity of your custom items. Typically, gentle hand washing or spot cleaning is recommended to
preserve the integrity of the design.
Can I request rush orders for time-sensitive events? If so, what are the additional fees?
Yes, we offer rush order services for time-sensitive events. Please email us at service@customempireshop.com with your urgent order details, and we will do our best to accommodate your
request. Additional fees may apply depending on the timeframe and complexity of the order.