Refund policy

30-day returns

You may request a return within 30 days after receiving your order. To start a return, contact service@customempireshop.com with your order number before sending anything back.

Items returned for reasons other than damage, defect or an order error must be in the same condition in which they were received, unworn or unused, and in their original packaging. Proof of purchase is required.

If your return is approved, we will provide instructions and a prepaid return shipping label. Items sent without prior authorization may not be accepted.

Authorized returns should be sent to:

Custom Empire
2055 Opa Locka Blvd
Opa Locka, FL 33054
United States

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact service@customempireshop.com with your order number and photos of the issue. We will arrange a replacement at no cost. In most cases, you will not be required to return the original item.

European Union 14-day cooling-off period

Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you after an authorized return has been received and inspected. If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post it.

If more than 15 business days have passed since we approved your refund, contact service@customempireshop.com.