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    Guarantee safe & secure checkout

    Shipping & Return

    On average, items take 1-2 business days to create. Personalized items take longer. Once created, shipping times are approximately:

    • For US orders, it takes around 3-5 business days but almost 90% of our packages get delivered earlier than the estimated delivery date.
    • For Canada, UK & EU: 5-10 business days
    • Rest of the world: 7-14 business days

    We want you to be 100% satisfied with your purchase. If there is any issue please don't hesitate to contact us and we will make it right. Review our FAQ page as well for common questions.

    WHY CHOOSE CUSTOM EMPIRE SHOP?

    Free Shipping
    Enjoy free shipping on all orders over $100 – no hidden fees, no surprises.

    Money-Back Guarantee
    Shop with peace of mind. If you're not satisfied, we offer a 30-day exchange or money-back guarantee.

    Secure Shopping
    Your data is protected. We use advanced encryption and secure payment gateways so you can shop confidently.

    Flexible Payment Options
    Pay your way — we support multiple credit cards and secure payment methods for a smooth checkout.

    Returns & Delivery

    What is the processing time for custom orders?

    We typically take 2–4 business days to craft your custom item before shipping.

    When will my order be delivered?

    We ship worldwide. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.

    How does shipping work, and what if I need to return my order?

    On average, items take 1-2 business days to create. Personalized items take longer. Once created, shipping times are approximately:

    • For US orders, it takes around 3-5 business days but almost 90% of our packages get delivered earlier than the estimated delivery date.
    • For Canada, UK & EU: 5-10 business days
    • Rest of the world: 7-14 business days

    We want you to be 100% satisfied with your purchase. If there is any issue please don't hesitate to contact us and we will make it right. Review our FAQ page as well for common questions.

    What can I do if my item (or part of it) is damaged?

    We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.

    How should I care for my custom items?

    Follow the specific care instructions provided with each item. In general, wash inside out with mild detergent and avoid high heat.

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